Position: Training and Education Programs Administrator
Organization: Phius
Location: Chicago (remote options available)
Type: Full-Time
About Phius
Phius (rhymes with Prius) is a 501(c)3 organization committed to making high-performance passive building principles the mainstream best building practice, and the mainstream market energy performance standard. Buildings that meet the rigorous Phius standard use 40-60 percent less energy than conventional buildings—with a commensurate reduction of carbon emissions. Phius is the leading provider of professional training for passive building design, construction and quality assurance professionals. Phius also provides a robust continuing education program. Phius offers primarily synchronous, instructor-led courses that are online or in-person, and most offerings also include an asynchronous online training ahead of the instructor-led portions (i.e. hybrid trainings).
Position Overview
Phius is seeking a training program administrator to ensure seamless delivery of the professional training and credentialing courses. This client-facing role will serve as the primary point of contact for all training administration needs, and will work in a fast-paced environment to streamline administration and enhance both student and instructor experiences.
This role would include administration and scheduling for existing programs, maintaining accurate records, management and scheduling of qualified instructors and exam graders, integrating curriculum updates into training courses as instructed by the Educational Content Manager, as well as responsibility for the central online training site. The role will communicate with instructors and partners, and may provide customer support for new trainees and additional support services for professionals seeking to maintain their credentials with Phius.
Phius currently hosts approximately 30+ synchronous online and in-person training courses annually across five credentials and 5+ foundational and advanced trainings. In-person training offerings are currently primarily hosted in the United States and Canada, and online synchronous trainings are currently primarily hosted in continental United States and Canadian timezones. Instructors are primarily contracted instructors, rather than Phius staff.
Responsibilities
Administration, Implementation and Customer Service
- Plan and execute all logistics necessary for running a successful training program
- Coordinate logistics for offerings and trainings with partner organizations
- Streamline and oversee training application and registration processes
- Manage class enrollments, rosters, and trainee communication
- Manage training courses on the Phius online Learning Management System (i.e. “Training Site”) (currently utilizing Moodle)
- Troubleshoot tech-related issues in the registration process or online training site
- Support coordination of training events and tech at PhiusCon (Phius’ annual conference)
- Upkeep of of continuing education program qualifications with external programs (i.e. AIA and RESNET)
- Support the continuing education program for Phius Certified professionals’ credential maintenance
- Periodic communication with external instructors for administrative feedback
Marketing and Promotion
- Maintain accurate records and communicate upcoming training offerings to the Phius Communications team
- In collaboration with other Phius staff, promote training programs through partner organizations to the general architecture and construction communities as well as to existing constituents
- Maintain and collaborate with Phius staff to update website descriptions and related information on all training program pages on a quarterly basis
- Support and manage needs of external partner organizations with specific training needs
- Monitor and report on training course registration trends and credentialing rates
Qualifications
Musts
- Experience with LMS system(s)
- Organized and Detail-Oriented
- Self-Motivated and Efficient
- Excellent & Proactive Communication Skills
- Technologically savvy, experienced troubleshooter
- Associate’s Degree
- Administrative Experience
- Competency in Google Workspace applications and MS Office
Ideal
- Education and/or experience in the training and/or education field
- Experience or interest in architecture/construction/sustainability
- Experience or education in instructional design
- Experience with CRM system(s), especially Zoho CRM
- Experience with the LMS Moodle
How to Apply
To apply, please email jobs@phius.org with your resume and cover letter (.doc, .docx, or .pdf) outlining how you meet the specific qualifications of the position. Applications submitted without a resume or cover letter will not be considered. No phone calls, please. Due to the volume of applications received, we will only follow up with serious candidates who meet the requirements and submit the requested materials.
